General Manager

Job Summary:  

As the General Manager at Mint Eco Car Wash, you play a crucial role in consistently delivering a 'Five-Star' experience for both our guests and employees. Our core mission is to Make People Happy, and your success in this position hinges on our collective commitment to being experiential, experts in our field, and continuously striving for improvement. Central to our approach is building strong relationships through clear communication, honesty, and trust. We are process-oriented, trusting in our methods while constantly refining them for optimal outcomes, firmly believing that trusting the process is a key driver of our success. 

In this role, you will serve as a strong team leader, cultivating a positive work environment, ensuring adherence to policies and procedures, and delivering exceptional customer service that exceeds expectations. Your responsibilities include overseeing all aspects of the business, including but not limited to meeting budgeted revenue and EBITDA targets, and maintaining high-quality operations. 

Key Responsibilities: 

Leadership and Culture

• Foster a positive work environment that encourages open and honest dialogue, feedback, innovation, and continuous improvement. 

• Provide clarity, reinforce it, and over-communicate it to the team to promote understanding and alignment with company goals and values. 

• Build a cohesive leadership team by providing guidance, support, and opportunities for professional development. 

  Operations Management 

• Responsible for all aspects of the daily operations of the car wash location.  

• Ensure adherence and compliance with all established policies, procedures, and processes to maintain a high standard of quality and service. 

• Responsible for onboarding new employees. 

  Labor Management

• Manage labor effectively to meet company standards and optimize staffing levels based on business needs. 

• Monitor labor costs and take proactive measures to control expenses while maintaining quality and guest satisfaction. 

  Financial Performance

• Responsible for site P&L and Sales Penetration Rates (P-Rates), managing expenses, and maximizing profitability through effective cost control and revenue generation strategies. 

• The Concierge team reports directly to the General Manager.  

  Customer and Employee Experience

• Establish, demonstrate, and recognize exceptional customer service that goes beyond physical service delivery, ensuring customer happiness and loyalty. 

• Provide the management team and staff with the tools necessary to ensure exceptional guest experiences and interactions.  

  Facility Maintenance

• Maintain a neat, clean, and organized site. 

• Coordinate and facilitate the necessary routine and preventative maintenance the site needs.  

Minimum Qualifications: 

• High school diploma or equivalent. 

• 3+ years of previous management experience. 

• Experience with Microsoft Office (Outlook, Word, Excel). 

• Must be able to speak, read, and write English. 

• Must work 50-55 hours per week. 

Preferred Qualifications  

• Basic knowledge of the car wash business and mechanical aptitude, 

• Mechanical Aptitude. 

• Practical knowledge and experience in P&L management. 

• Proficiency in Spanish.